CUSTOMER CASE

Zero wheel issues, full focus on innovation: why TwinTrailer switched to KENDA

When your product challenges conventional trailer design, every component must perform without compromise. Since 2022, TwinTrailer has relied on KENDA tire and wheel solutions to support its patented TwinTrailer concept.

The partnership is built on documented performance, fast response, and dependable supply. Together, these elements help TwinTrailer deliver what their customers expect: specialised trailers at the forefront of innovation.

This is the story of how responsive technical collaboration supports a growing trailer manufacturer with a product concept beyond the ordinary.

Finding a tire and wheel partner that combines durable products with clear documentation and validated testing procedures after issues with design changes from a previous supplier.

A switch to KENDA based on documented tests, consistent product quality, and fast technical support.

Elimination of wheel-related issues, uninterrupted performance for the end-users, and the freedom to focus on continuous trailer innovation.

Founded in 2011, TwinTrailer develops patented TwinTrailers that combine machine transport and tipping in one solution. The company focuses on professional users such as landscapers, contractors, and wood processors who rely on efficient loading and unloading throughout the working day.

The company grew out of founder Stefan De Rycke’s garage where his hands-on building and testing of early concepts has grown into a strong business continually refining its core concept and developing features based on real customer needs.

Industry: Professional trailer manufacturing
Solution: KENDA tire and wheel solutions for on- and off-road trailers

Founder and General Manager of TwinTrailer Stefan De Rycke

Stefan De Rycke
Founder and General Manager
TwinTrailer

www.twintrailer.be

TwinTrailers combine machine transport and tipping in one solution. The trailers are continuously improved with new features, such as onboard battery indicators, remote-controlled functions, and integrated customer support systems.

CHALLENGE

Securing proven performance – on paper and in real use

TwinTrailer builds trailers to simplify daily work. With one quick manoeuvre, users switch between a transporter and a tipper. No need for ramps and no steep angles.

That dual design saves time on every job. But it also raises the bar for the product’s reliability.

Our customers use their trailers every day. They need to load machines quickly, move between jobs, and keep working without interruption.”

This pushes the tires and wheels to perform under constant use. Trailers move across uneven terrain, handle repeated loading cycles, and operate all day without pause.

For TwinTrailer, this makes one thing essential: components must perform consistently and be backed by clear, verifiable test data.

“As a manufacturer, we need to know exactly what our components can handle. We cannot rely on assumptions.”

That requirement became critical when their previous tire and wheel supplier changed their wheel design without clear communication.

We suddenly had customers reporting cracked wheels, and no clear explanation or test documentation from the supplier.”

Without validated data or a clear technical explanation, TwinTrailer could not guarantee long-term performance. So in 2022, the company started looking for a partner that could support both product reliability and documented proof.

SOLUTION

Tires and wheels based on proof, not assumptions

TwinTrailer turned to KENDA with a clear requirement: show the data. They requested detailed documentation on wheel performance, validation methods, and testing standards. The response was swift.

“We asked for proof of stability of the wheels and received complete documentation very quickly. That gave us the confidence to switch.”

KENDA instantly delivered standardised, documented evidence of rim durability. The structured data and clear validation processes meant TwinTrailer had a solid technical basis to move forward without long internal testing cycles. So instead of slowing down production, the transition stayed controlled and efficient.

During the first phase of implementation, minor adjustments were required. KENDA responded quickly, resolved issues without delay, and kept everything on track. This gave TwinTrailer even more confidence in KENDA as the right partner. 

As a manufacturer ourselves, we know technical products can run into challenges. It is not about never having issues. It is about how quickly they are solved.”

The KENDA KR103 MasterTrail XC

The KENDA KR103 MasterTrail XC is purpose-built for off-road use. The design combines high load capacity with stable, reliable performance over long distances and mixed road conditions. Its reinforced radial construction and balanced tread make it ideal for construction, forestry and other industries where the terrain gets rugged.

RESULT

Satisfied customers and the freedom to focus on trailer innovation

Since switching to KENDA, TwinTrailer has eliminated the previous wheel issues. Customer complaints about the wheels dropped from recurring to zero.

For Stefan, that is the clearest measure of performance.

“Our customers do not want to think about the tires and wheels. If the trailer rolls, they can do their job. So the fact that we did not hear any complaints after the switch is exactly how it should be.”

Internally, that quiet confidence matters just as much. With proven tire and wheel solutions, TwinTrailer have the space to focus on what matters most: improving the trailer itself.

Continuous development has been part of TwinTrailer’s mindset from the beginning, driven by direct feedback from users. That approach shows in the details, such as onboard battery indicators, remote-controlled functions, and integrated customer support systems.

Their most recent innovation is the ThoraX air suspension system, developed to improve stability and driving comfort. By balancing load more evenly across axles, the system helps maintain consistent ground contact in uneven terrain, and also includes integrated weight monitoring, giving users direct insight into their trailer load.

Designed to fit standard axle positions, the ThoraX can also be adapted by other manufacturers, making the technology applicable beyond TwinTrailer’s own trailers.

For TwinTrailer, having a reliable tire and wheel partner is what makes innovations like these possible. It ensures that core components perform, so the team can stay focused on creating practical improvements for the people who use the trailers every day.

It has been nice to see my design project grow over the years, with all the hard work of focusing on trailers day in and day out turning passion into a business”.

The ThoraX air suspension solution has an air-sprung torsion axle. With the air spring integrated into a protected tube, it combines the comfort of traditional air suspension with the robustness of a torsion axle. Learn more here.

A closer look: KENDA visits TwinTrailer

Join us behind the scenes during our visit to TwinTrailer, where KENDA’s Specialty marketing team were welcomed by TwinTrailer’s founder and General Manager Stefan De Rycke.

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